Privacy Policy secure2u
This document explains how secure2u collects, uses, stores and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective Date: 1 January 2026
What information do we collect?
When you register and use the secure2u platform, we collect several categories of information to ensure the service runs correctly and securely for all users in Malaysia.
Account information: Name, email address, phone number, date of birth, and any other information you provide during registration. This is used to verify your identity and manage your account.
Local payment information: Transaction details in Malaysian Ringgit (RM), including payment method used, deposit and withdrawal amounts. We do not store full card numbers — all processing is handled through encrypted payment providers.
Device and browser information: Device type, operating system, browser version, IP address and other technical information automatically transmitted when you access the platform.
Usage data: Records of in-platform activity such as games played, access dates and times, and actions taken within the account. This data is used for service improvement and fraud detection.
Cookies and tracking: Cookie files are used to maintain login sessions, store user preferences, and understand usage patterns. Further details are provided in the Cookies section below.
How is your information used?
Secure2u uses collected information solely for legitimate purposes directly related to the provision of platform services. We do not sell your personal information to any third party for marketing purposes.
- Processing account registrations and verifying user identities.
- Enabling deposits and withdrawals in MYR to be processed securely.
- Sends important account-related notifications such as transaction confirmations and security alerts.
- Detecting and preventing fraudulent activity, platform misuse or unauthorised access attempts.
- Improving service quality through aggregated, non-identifiable usage data analysis.
- To comply with legal obligations and regulations applicable in Malaysia.
We only send marketing communications to users who have given their consent. You can withdraw at any time through your account settings.
Cookies and tracking technologies — how do they work?
Cookies are small text files stored on your device when you visit the secure2u platform. They help us identify your session, maintain your login, and provide a smoother experience as you navigate the platform.
Types of cookies used:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies: Stored for a set period to remember your preferences, such as interface language and display settings.
- Analytics cookies: Helps us understand how users interact with the platform — for example, the most frequently visited pages and the duration of each session.
You can manage or block cookies through your browser settings. However, blocking certain essential cookies may affect login functionality and your overall experience on the platform.
Data storage, security and information sharing
All secure2u user data is stored on servers protected with SSL encryption and strict access controls. We employ a multi-layered security infrastructure to prevent unauthorised access, data breaches, and information tampering.
Your personal information is retained for as long as necessary to fulfil the purpose for which it was collected — including meeting legal obligations, resolving disputes, and enforcing platform agreements.
Sharing with third parties: secure2u does not sell or rent your personal information. We only share data in the following limited circumstances:
- With registered payment processing providers to facilitate RM transactions.
- With technical service providers supporting platform operations under strict confidentiality agreements.
- When required by law or by a valid directive from a competent authority in Malaysia.
Any third party that receives your data is subject to security and privacy obligations equivalent to the standards we uphold.
Your rights as a user and how to contact us
As a secure2u platform user, you have the following rights regarding your personal information:
- Access Rights: You may request a copy of the personal information we hold about you at any time.
- Right to Correction: If the information we hold is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
- Right to Deletion: You may request the deletion of your account and personal data, subject to any applicable legal retention obligations.
- Right to Withdraw: You may opt out of marketing communications at any time without affecting your use of the platform.
Privacy Policy Changes: secure2u reserves the right to update this policy from time to time. Significant changes will be communicated via registered email or in-platform notifications. The latest effective date will always be displayed at the top of this page.
For any privacy-related enquiries, data access requests, or complaints, please contact us at: [email protected]
You may also refer to FAQ us for more information on account management and data security.